How designers look at web pages

  • We appreciate balance, depth, richness, and surprises
  • We enjoy looking at designs
  • We stare long and hard at the complete screen

How real people use web pages

These are fundamental and massive differences!

The way that we, as designers, even approach web pages is almost alien, compared to what goes on in the real world. That's probably the main reason why so many web sites are badly designed.

Whenever you or I look at a design (or anything), our perception changes. Most importantly, we really look, as though we're looking at a work of art.

We start to notice subtle differences that we wouldn't have seen at first. We start to appreciate the play between different colours, textures and layers. If we look long enough, we'll stop seeing. As the cliché goes, we "Can't see the wood for the trees".

Implications for Usability

In order to create effective web designs, we have to be sympathetic to web users. That involves getting smart in three key areas:

  1. the environment of real-world web use
  2. the habits users adopt in order to cope
  3. the things we can do to help users browse successfully, smoothly, and cheerfully

These three things pretty well sum up 'Web design from Scratch'. The rest of the Basics section deals with the first two areas: the web browsing environment, and the habits of web users.

How to design for the web

We must design for the way people actually use the web (not how we think they should)

Once we fully acknowledge the way people really browse the web, we can get smart and positively design our sites to help real-life users, and avoid all the common mistakes that make life difficult for them.

Do you love our approach to crafting simple & effective web sites that just work for people?

We'd love to hear about your web strategy. Contact one of our team today!

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Articles + tutorials in Goal-Oriented Design

Goal-oriented design
Overview of the use of goal-oriented design in web design
About goals
Why goals are important.
How people use web pages
How people really use web pages is different from the way designers think they do
Your goals
Identifying your personal goals will help you to achieve them.
Users' goals
The importance of understanding users' goals when designing web sites and applications, introducing personas as a design tool.
Personas in web design
Why using personas in your design process helps avoid common mistakes and creates a better product.
Web Site Behaviour and Usability
A good, usable, well-behaved web site gives concise, timely, and polite help.
Your site's goals
If you don't identify your web site's goals, how do you know what you design is going to work?
The Site Persona & Dialogue Process
Two more powerful tools for modelling the interactions on your web site. Site personas represent the site's brand and goals. The Dialogue Process is a way of designing interactions as conversations between user personas and the site persona.
Benefits of Splitting the Web User Experience
It's often a good idea to split the experience - providing different views and options for new site visitors and for more experienced users.
Win-win solutions
The best sites are consciously planned to deliver win-win solutions that deliver both users' goals and achieve the site's goals.